Refund policy
Thank you for shopping with Summer Tails. We appreciate your support and want you to feel confident when placing an order with us.
Returns
We accept returns within 30 days of delivery for eligible items. To qualify for a return:
- Items must be unused, unworn, and in their original condition
- Items must be returned in original packaging when possible
- Proof of purchase or order number is required
Non-Returnable Items
The following items may not be eligible for return:
- Final sale or clearance items
- Personalized or custom-made products
- Items damaged through misuse or normal wear and tear
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will work quickly to provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to your original payment method within several business days depending on your bank or payment provider.
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this window, orders may already be processing and cannot be guaranteed for cancellation.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: relessawellness@zohomail.com
Business Name: Summer Tails
We are happy to assist you and aim to respond within 1–2 business days.